HelpDocs
AI-enabled knowledge base platform that helps fast-growing teams scale their support
About HelpDocs
HelpDocs is an AI-powered knowledge base software designed to help fast-growing teams scale customer support without expanding headcount. The platform enables organizations to launch professional documentation in hours, deflect support tickets before they're created, and demonstrate measurable support efficiency gains. It combines intelligent search capabilities with AI-assisted content creation and comprehensive analytics to optimize the entire support experience.
Founded by husband-and-wife team Taylor and River Sloane in 2016, HelpDocs serves SaaS companies, logistics firms, e-commerce businesses, and educational institutions worldwide. The platform's focus on speed, accessibility, and deflection metrics makes it ideal for teams that want to provide exceptional self-service support while reducing the burden on human agents.
✨ Key Features
- ✓ AI-powered search summaries
- ✓ Smart contact form with suggested replies
- ✓ Intelligent search with typo tolerance
- ✓ In-app help with Lighthouse widget
- ✓ Blazing-fast accessible templates
- ✓ No-code to full-code customization
- ✓ Built-in dark mode
- ✓ AI-assisted content drafting
- ✓ Block text editor
- ✓ Reusable dynamic content (Clips)
- ✓ Multilingual support (100+ languages)
- ✓ Historical analytics
- ✓ Content maintenance tracking
- ✓ Self-Service Rate metrics
- ✓ Deflection Efficiency metrics
- ✓ Permission-based content access
⚖️ Pros & Cons
👍 Pros
- ✓ AI-assisted content drafting saves time
- ✓ Intelligent search with typo tolerance
- ✓ Launch professional knowledge bases in hours
- ✓ Comprehensive deflection analytics
- ✓ Multilingual support for global audiences
- ✓ Flexible no-code to full-code customization
- ✓ 40+ popular tool integrations
- ✓ Permission-based role-specific content
- ✓ Built-in dark mode and accessibility
- ✓ GDPR compliant with encryption
- ✓ Proven at scale (millions of page views)
- ✓ In-app help through Lighthouse
👎 Cons
- ✗ 14-day free trial limitation
- ✗ Detailed pricing requires contact
- ✗ No dedicated mobile app
- ✗ Machine translation quality varies
- ✗ Advanced customization needs technical skills
- ✗ Analytics vary by pricing tier
- ✗ Limited offline functionality
💡 Use Cases
Deflecting support tickets through self-service
Scaling customer support for SaaS
Providing multilingual customer resources
Creating employee onboarding materials
Building customer-facing knowledge bases
Reducing support team workload
Serving role-specific documentation
Centralizing scattered documentation
Providing in-app contextual help
Measuring support efficiency
🎯 Who Should Use This Tool
Fast-growing SaaS companies, logistics firms, e-commerce businesses, and educational institutions seeking to reduce support costs through self-service documentation. Ideal for teams managing 20+ support tickets daily.
💰 Pricing Information
Free Trial: 14 days, no credit card required. Sprout: $49/month - Small teams, basic features. Bloom: $149/month - Growing teams, advanced features. Forest: $399/month - Large teams, enterprise features. Custom: Contact sales - High-volume organizations.
📊 Performance Metrics
🔒 Security & Privacy
GDPR compliant, end-to-end encryption, SSL included on all plans, European data protection standards, real-time uptime monitoring, status page available
🔄 Alternatives
Intercom
Zendesk
Freshdesk
Notion
Document360
⭐ User Reviews (0)
Login to ReviewNo reviews yet. Be the first to share your experience!